In the unlikely event of a complaint we will do everything we can to satisfactorily resolve it if we are at fault or not, providing the control was installed to the manufactures instructions by an approved engineer.  (Approved engineer is SPATA approved ISPE registered installer or Part P registered electrician in asocation with a qualified swimming pool engineer or registered Electair approved installer.)  A copy of the electrical test certificate should be sent to Electair with the site address.

Minor faults are the responsibility of the installer to fix.  We will provide all spare parts.

It is very rare for a system be faulty but occasionally indicator lamps can fail and time switches not work.  Incorrect temperature reading are usually the sensor not being pushed to the bottom of the pocket.

Repair Procedure:  First telephone Electair on 01243 842888 and confirm by email to roger@electair.co.uk.  Please include an image if it is 'in transit' damage or something scratched.  For technical faults, we will make an appointment for an electronic meeting with your installer using Facetime or the like if connection is available, as this is the quickest way to resolve problems.   If we are found to be at fault we will pay your engineer's time providing he has an agreement on his charges before he visits site.

If the unit under complaint has not been installed correctly or undersized cables used for the supply or incorrectly specified for the job and we visit site, this will be chargeable.

We have been in business over 30 years and have never had outstanding issues .

Please note it is easiest to use our order form so that you get the correct control system with any extras.