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ELECTAIR EXPORTS CONTROL PANELS

Electair Exports Ltd can help you with:

Building non standard bespoke control panels for swimming pool contractors
Control panels which meet Amendment 3 requirements
Pump control
Swimming pool and spa heating controls
Spa control systems
Air switch switching specialist for over 35 years
Level control systems
Water feature controls
Crouzet M3 & EM4 Mini PLC programming
Swimming pool to BMS interface controls
Swimming pool and spa energy saving systems
Supply of load shed electric heaters for swimming pools and spas
Silent run on level deck systems for energy saving and tranquillity on level deck systems

Electair Exports Ltd started as an export name of Bubbling Spas Ltd in 1979 to sell air switch systems and spa controls to USA customers. The Bubbling Spas name was sold and Electair Exports Ltd then became the main company. Later, the UK control business that was in Bubbling Spa was bought back and absorbed into Electair Exports Ltd..

Swimming pool control panels

COMPLAINTS PROCEDURE AND FAULT REPORTING

In the unlikely event of a complaint we will do everything we can to satisfactorily resolve it if we are at fault or not, providing the control was installed to the manufactures instructions by an approved engineer.  (Approved engineer is SPATA approved ISPE registered installer or Part P registered electrician in asocation with a qualified swimming pool engineer or registered Electair approved installer.)  A copy of the electrical test certificate should be sent to Electair with the site address.

Minor faults are the responsibility of the installer to fix.  We will provide all spare parts.

It is very rare for a system be faulty but occasionally indicator lamps can fail and time switches not work.  Incorrect temperature reading are usually the sensor not being pushed to the bottom of the pocket.

Repair Procedure:  First telephone Electair on 01243 842888 and confirm by email to roger@electair.co.uk.  Please include an image if it is 'in transit' damage or something scratched.  For technical faults, we will make an appointment for an electronic meeting with your installer using Facetime or the like if connection is available, as this is the quickest way to resolve problems.   If we are found to be at fault we will pay your engineer's time providing he has an agreement on his charges before he visits site.

If the unit under complaint has not been installed correctly or undersized cables used for the supply or incorrectly specified for the job and we visit site, this will be chargeable.

We have been in business over 30 years and have never had outstanding issues .

Please note it is easiest to use our order form so that you get the correct control system with any extras.


Conditions of Sale FAQ

You can contact us via any of the following methods:

Post:
Electair Exports Ltd
5 Arun Business Park
Shripney Road
Bognor Regis
West Sussex
PO22 9SX

Telephone:
01243 842888

Email:
roger@electair.co.uk

Your order is an offer to Electair Exports to buy the product(s) in your order. When you place an order to purchase a product from Electair Exports, we will send you a message confirming receipt of your order and containing the details of your order (the "Order Confirmation").  The Order Confirmation is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) or the services ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you and send an email confirming to you that we've dispatched the product to you (the "Dispatch Confirmation"). If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation for each package, and each Dispatch Confirmation and corresponding dispatch will conclude a separate contract of sale between us for the product(s) specified in that Dispatch Confirmation. Your contract is with Electair Exports Ltd. Without affecting your right of cancellation, you can cancel your order for a product at no cost any time before we send the Dispatch Confirmation relating to that product. 


STATUTORY RIGHT
Unless one of the exceptions listed below applies, you can cancel your order without giving any reason within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the goods purchased (or last good, lot or piece if it relates to goods or multiple lots or pieces delivered separately) or from the day of the conclusion of the contract.
You must inform us (Electair Exports) of your decision to cancel your order. You may submit your request by contacting us. To meet the cancellation deadline, it is sufficient for you to send your communication before the 14 days’ cancellation period has expired and return the item direct to us.
EFFECTS OF CANCELLATION
We will reimburse all payments received from you for the goods purchased and will also reimburse delivery charges for the least expensive type of delivery offered by us, no later than 14 days from the day on which we received the above communication. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Note that you must send back the goods no later than 14 days from the day on which us you communicate your cancellation. You will have to bear the direct cost of returning these goods. You may be liable if the value of the goods returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).
EXCEPTIONS TO THE RIGHT OF CANCELLATION
The right of cancellation does not apply to:
the supply of goods made to your specifications or clearly personalized;
the supply of goods which may deteriorate or expire rapidly;
a service if Electair Exports has fully performed it and you accepted when you placed your order that we could start to deliver it.

All prices are liable to legally applicable VAT at the prevailing rate.

We list availability information for products sold by us on the website including on each product information page. Beyond As we process your order, we will inform you by email or by phone  as to estimated delivery times.  Delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.

We will verify pricing when processing your order and before we take payment. If we have made a mistake and a product's correct price is higher than previously quoted, we may either contact you before dispatch to request whether you want to buy the product at the correct price or cancel your order.